FAQS

On-Demand Classes

How do I access the class once I've paid?
Simply return to the class details page, at the start time, and you will have access to the class. You can also use the “Add to Calendar” button on the class details page to set a reminder in your calendar, the reminder will include a direct link back to the class.

Paid with PayPal™:
If you paid via PayPal™, once you land on the class details page, at the scheduled start time, the class will be unlocked and you can click on the video play button to start the class.

Paid with “Other” payment:
If you paid via “Other” payment methods, you will need to enter the student code provided by the instructor into the “Student Code” field on the class details page. You will receive the code from the instructor after paying via the payment method requested by the instructor. Once you enter the code the class will be unlocked and you can click on the video play button to start the class.

Donation based class:
Donation based classes are fully accessible and don’t require a payment. However, if you feel inclined to make a donation, you can make a donation through PayPal™ or “Other” payment method depending on how the instructor sets up the class.

Each donation based class will have a suggested donation amount, set by the instructor. If paying by PayPal™ on zumba.dance, you will have the ability to edit the suggested donation amount if you’d like.
What do you do next? Where do I go?
All you have to do is return to the class details page, at the start time. You can always find the class on the instructor's page.
What do I need to do to take this class?
Access to the internet and enough space to move around comfortably! Make sure you have water and a towel handy too.
What time should I log in to the class?
You can access the class at any point during your 24 viewing period after the official start time of the class.
Are there any system requirements or recommendations?
We recommend your minimum internet speed is at least 5Mbps to participate in a on-demand Zumba® class.
What browser should I use to view the class?
Chrome and Safari are proven to work well for Zumba® Virtual classes. There have been reported issues when users use older versions of Edge. If you are using Edge, make sure you update to the latest version, or use Chrome instead.
Can I rewind an On-Demand class?
Yes! You can rewatch On-Demand classes for up to 24 hours. The class will be available for (i) 24 hours beginning at the start time of the class (if you paid/registered prior to the start time); or (ii) 24 hours beginning at the time you paid for/registered for the class (if you paid/registered after the start time).

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