FAQS

Troubleshooting

Help! I can’t get the Zumba® livestream class to play!

Try refreshing the page to reload the livestream. If you are still having trouble, please report the issue by clicking on the “Report your issue” button on the video player.

I paid for a class that was cancelled. How do I get refunded?

Payments go directly to the instructor's specified payment option. Zumba® Fitness, LLC is not responsible for any payment issues, refund requests or chargebacks. All payment issues, refund requests or any other questions should be addressed with the instructor or payment provider.

How do I find an in-person Zumba® class?

Simply check out the in-person class search on Zumba.com.